No-Refund Policy
Last updated July 2026
MerQuery bills automatically each month via our payment processor, based on the plan you choose on our pricing page. This policy explains how that works.
Fees are non-refundable
Once a billing period has started, the fee for that period is due in full and is non-refundable — including if you stop using MerQuery partway through the period, except where required by applicable law.
Cancelling
You can cancel at any time by emailing support@merquery.co. Cancelling stops future billing — it doesn't refund the period already in progress. Your access continues until the end of that period.
Questions or exceptions
If something went wrong on our end (a billing mistake, an outage that affected your service), reach out and we'll sort it out on a case-by-case basis.